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Contact Us

Our 24/7 Customer Care Team are here to help you.

Have a quick question?

The fastest way is to check out our FAQs or look at the most commonly asked questions below.

Livechat us

If you still require assistance from a customer care team member, our LiveChat is available on this page and once a chat with a representative is initiated, the chat will follow you throughout the site.

Not in a hurry?

Alternatively, you can email the team, which responses are dealt with in a queue system.

Our customer service team work 24 hours, 7 days a week. Our laboratories close Friday at 22:00, and are closed fully Saturday before reopening on Sunday at 22:00 UK time.

Our offices and labs follow UK holidays which may affect the response times in certain situations.

Our address is:

TMI Testing
Global Science Technology Limited,
Unit 1A Bonington Complex,
Trent Lane,
Derby
DE74 2PY

Contact telephone number (manned 09:00-17:00 GMT, Monday to Friday):

01332 973877

Hair Testing FAQs

How do I take a hair sample?
1. Brush your hair upwards to reveal the root area at the back of your head.

 

2. Then holding a small amount of hair between your thumb and finger, cut the hair as close to the scalp as possible (without drawing blood.)

Please note: The safest way to take a hair sample is to ask someone else to assist you.

How much hair do I have to provide?
Please provide us with a small amount of hair. 3-4 individual hairs will allow us to successfully complete the test.

We do not require clumps of hair.

My hair is very short, can you still complete the tests?
Your hair sample does not have to come from your head. We can test hair from other parts of the body including leg, arm or chest.
My hair is dyed, will this affect the result?
This will not have any effect on the results of the test. The test is completed on the composition of the hair sample, so the colour will not effect this.
Can you do a test on my child?
To offer accurate testing, we do not test children under the age of 5. This is due to a child’s system changing when they are younger which can cause more adverse reactions whilst young.
What if I'm not satisfied?

We are committed to giving you the best service we can. If you are not satisfied with any of our services, please do not hesitate to get in contact with us as soon as possible and we will help resolve these. We provide a 100% money-back guarantee, in the unlikely event you are not satisfied, making our testing service totally risk-free.*

We do ask that you refrain from opening a claim on Paypal as this will significantly delay the resolution process.

*Terms and conditions apply

What is Bio-resonance?
Bio-resonance therapy is a complimentary medicine using a device that captures and diagnoses electromagnetic signals coming from the body. Developed in the 1970’s by a team of medical doctors and bio-physicists, these devices are in regular use in over 26 different countries.
Can you complete the test on animals?
Yes, we offer a dedicated hair test for common pet food items.

Blood Allergy Testing FAQs

How do I take my blood sample?
Your sample instructions are found within your kit. You should carefully read the instructions before proceeding with your sample.
How accurate is the test?
Our IgE antibody testing has a laboratory accuracy (reproducibility) of 99.8%
What should I do if my blood clots too quickly?
We recommend you prick your middle or index finger after a brief walk, and following running your hand under a hot tap. If the blood still clots, you can start to massage your finger from your palm of your hand downwards to stimulate more blood.
Can you take the blood test if you have a blood born disease like HIV or hepatitis?

Unfortunately we cannot accept blood samples that have any viruses.

Can the blood or hair test be carried out if you're pregnant?
For accuracy, we would not recommend a blood test as the results may be varied due to the natural changes your body will be going through. For complete accuracy, we would suggest waiting until after child birth.
Will medication affect my test results in anyway?

Unfortunately as there is a large variety in medication it may affect your samples. Antihistamines have been shown to have an affect on results, we advise stopping antihistamine use for 3-5 days before taking your sample. We would recommend you seek advice from your doctor, or a member of our dedicated Customer Services team who are available on LiveChat 24 hours a day, Monday-Friday

Can you test for coeliac disease?
We do not test for coeliac disease, however we can test for a gluten intolerance. If you suspect you may have coeliac disease we strongly recommend you seek advice from your GP.
Can you do a test on my child?
To offer accurate testing, we do not test children under the age of 6. This is due to a child’s system changing when they are younger which can cause more adverse reactions whilst young.

Allergy Check Kit FAQs

How do I take my blood sample?
Your sample instructions are found within your kit. You should carefully read the instructions before proceeding with your sample.
I have a positive result, what next?
Using your positive result you may wish to use our Allergy 35 laboratory test to determine if your symptoms are caused by one of 35 common allergy triggers included in the test. Alternatively, you may wish to seek medical advice from your GP.
What should I do if my blood clots too quickly?
We recommend you prick your middle or index finger after a brief walk, and following running your hand under a hot tap. If the blood still clots, you can start to massage your finger from your palm of your hand downwards to stimulate more blood.
Can the blood or hair test be carried out if you're pregnant?
For accuracy, we would not recommend a blood test as the results may be varied due to the natural changes your body will be going through. For complete accuracy, we would suggest waiting until after child birth.
Can you test for coeliac disease?
We do not test for coeliac disease, however we can test for a gluten intolerance. If you suspect you may have coeliac disease we strongly recommend you seek advice from your GP.
Can you do a test on my child?
To offer accurate testing, we do not test children under the age of 6. This is due to a child’s system changing when they are younger which can cause more adverse reactions whilst young.
How accurate are the allergy check kit tests?
The Imutest Allergy Check Kits are CE marked and independently assessed by certified EU Notified Bodies. Such assessment includes performance data where the results from Imutest are compared to the results from independent laboratories running the ”gold standard” method for IgE testing.

 

These results show that Imutest gives an excellent correlation of greater than 90% for both positive and negative samples; resulting in an overall accuracy of greater than 90% (data available upon request).

Coronavirus: Covid-19 & TMI Testing FAQs

Is it safe for me to take one of your allergy and intolerance tests?

Absolutely. We’re cleaning our facilities regularly, particularly our labs. Our Technicians and staff are adhering to the strictest standards of hygiene, cleaning hands on a regular basis and making constant use of hand sanitising stations located throughout the building. The only physical thing we send to you are blood testing kits which are handled with the strictest of hygiene controls. Your results are sent via email so nothing further will be physically sent from our building.

Can I take a test if I have tested positive for or suspect I have Covid-19?

As with any infectious disease, we ask that you do not submit samples while still infected. In this particular case, we ask that you complete the recommended isolation period before submitting your sample for testing.

Will the ongoing pandemic affect the time it takes me to receive my results?

There may be a small delay in the time it takes us to process samples, but currently we still expect to be able to deliver results within the 3 days we advise in normal circumstances.

Will my results be affected if I have an undiagnosed case of Covid-19?

Covid-19 has no effect on your results. You can still be confident in the continued accuracy of the results your receive.

Can I Still Contact TMI Testing?

Yes, you can still contact us via LiveChat on our website or via email at [email protected] To prevent potential spread within the business which could impact our ability to operate, our customer service team are working from home and will endeavour to respond to your as soon as possible.

4 simple steps to fast results

1 - Contact Page

STEP 1.

Order the right test for you securely online.

2 - Contact Page

STEP 2.

Confirmation and instructions are emailed or kit sent*.

3 - Contact Page

STEP 3.

Send your sample to our ISO-certified facilities.

4 - Contact Page

STEP 4.

Receive your results within 7 days from sample received.

Take the next step in understanding your body.