Terms and conditions
TMI Testing is a trading name of Global Science Technology Limited. Registered in the UK. 20-22 Wenlock Road, London, England, N1 7GU. Company Number 10219531.
Please contact us via email.
By continuing to browse TMI Testing website and/or purchasing a product from this site, you are agreeing to the following terms and conditions.
Full payment must be received in full prior to starting your purchase being dispatched.
We accept the following methods of payment:
PayPal and Sage Pay – all major credit and debit cards accepted.
You will be provided with a link to download your test form. This will then need to be filled out and returned to our testing facility. You are responsible for the postage costs of delivery to our testing centre as detailed in this document. We cannot be held responsible for failure to receive items that are not sent to us via a recorded or signed-for delivery method. Your results are emailed to your chosen email address within 7 working days of us receiving your sample. You may wish to have your results sent to you via a national postal network which can be provided at an additional cost.
Damage, loss or theft of sample
We cannot be held responsible for the damage, loss or theft of samples that have not been received by us.
If you wish to reschedule your test, we will honour your original email up to 12 months following the receipt of your payment. Changing the date of your test does not incur any additional charges within this period.
Refund Policy – 100% Satisfaction Guarantee
To claim your ‘100% Money-back Guarantee’ refund, please email us supplying our members of staff with the following details:
- Name used to purchase
- Email address used to purchase
- PayPal Transaction ID or website order number
- Transaction amount
- Date of purchase
- Reason for requesting a refund
Refunds can only be claimed within 90 days of purchase. If you are not satisfied with our services, please contact us as soon as possible to assist you in resolving any issues. Opening a claim on PayPal will significantly delay the resolution process.
Last updated: 24th January 2018
These Terms and Conditions are governed by the laws of England and Wales and will be interpreted in accordance with the English courts. The English courts shall have exclusive jurisdiction to settle any claim or dispute which might arise out of or in connection with these terms and conditions.
If you are not entirely satisfied with the service or results you have received, we want to hear from you.
In the first instance, please contact us by Live Chat or email. If we are not able to immediately resolve your query by one of the above methods, we promise to bring the matter to a satisfactory close within 7 working days.
Health and nutritional information
If you have any health conditions or concerns you are responsible for checking with a registered medical practitioner. We recommend that anyone changing their diet should consult a registered medical practitioner in the first instance.
Our website and other information that we may send you provides general information on health and nutrition this does not in any way constitute medical advice and is not tailored to your specific require.
Our test and this website does not make a medical diagnosis nor is it intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your doctor or other qualified health provider if you have a medical condition or with any questions you may have regarding a medical condition and/or medical symptoms. Never disregard professional medical advice or delay in seeking it because of something you have read on this website. All probable or possible diagnoses generated by the test or this website need to be discussed and confirmed with a qualified medical practitioner.
If you think you may have a medical emergency, call your doctor or the emergency services immediately.
Reliance on any information provided by this Website is solely at your own risk. Some of the content on this Website may be provided by third parties and we are not in a position to verify this content. We do not warrant that any such third party content is true, accurate or complete. Our test does not measure type IgE allergies or IgG antibodies. Since these reactions can be serious, you should seek the help of an allergy specialist.