Our Customer Promise
What is our Customer Promise?
A Promise isn’t something to be taken lightly, so we ensure the whole team works hard to keep them. We have created five steps to our promise, and we’re proud to stand behind them. From our friendly customer service team, to our trained nutritionists, and skilled laboratory technicians, we all pull together to give you the best possible experience.
Talk to us: Our live chat is available 24 hours a day, 5 days a week
If you’re busy at work, or you’re simply rushed off your feet; our friendly customer service team work 24 hours a day, 5 days a week to ensure you find the time to chat with us.
Talk to us: in any language, we can answer them all
Based in the UK, we can have a live chat in any language, so you’ve always got the full support needed if you have a question.
Talk to our Nutritionists: Get more from your results
As we work 24/5, you always have an opportunity to speak to us and get expert nutritional advice, no matter the time of day. Get the most from your results by getting in touch now.
Fast and Easy: You’ll get your results within 10 days of us receiving your sample
As our laboratory is open 5 days a week, 24 hours a day, we ensure that your results are given to you in the fastest way possible.
100% money back guarantee: No questions asked
We’re so sure about our testing, that if you’re not 100% satisfied, just get in touch with our friendly customer service team and they can sort a refund in just 7 days.
As you can imagine, we get a lot of emails. We try to respond to all messages within 24 hours, but at our last count, we were responding in 12.
Many people like to chat to our live team, so we try to answer within 2 minutes. At our last count, we were responding within 60 seconds.
We understand how important your results are, so we work hard to get them to you within 10 days. At our last count, we send them to you within 72 hours of us receiving them.